What we must do
To implement this new vision, we must change how we think of ourselves and how we approach and create value for our customers. We need to add capabilities and continue to grow our domain expertise. To that end, KES must become a preferred partner for many more and different customers.
In the primary markets we focus on, we often have advantaged and unique technology and equipment. But even so, feedback from our customers has told us we aren’t always preferred because of the perception (or reality) that we are hard to work with. So we are changing how we interact with our customers. We will become a true partner of choice by, in part, integrating the capabilities of all our companies to provide customers with higher-value solutions.
We will expand our capabilities and apply new technologies to better bring our domain expertise to our customers — helping them optimize and improve their performance. This will require building new businesses and customer-service models.
We will do a better job of partnering with our KII sister companies to create more value in their businesses and improve the quality of our offerings and our speed to market. We will use the breadth and capabilities within Koch Industries (the Koch Lab concept) to be the fastest to market with new products and services. KII’s vision of long-term value creation has created industry-leading R&D and test centers. We will more fully use these innovations and capabilities to capture new markets and new opportunities, using new technology to change how we deploy our unique expertise.
We will also enable employees to discover and develop their gifts and apply them in roles in which they can make the greatest contribution. We will help them self-actualize and reach their full potential. We will be an enterprise that is highly sought after — by our customers and by talented, entrepreneurial employees.